Thank you for shopping with Better. We are committed to delivering your orders promptly and safely, whether you’re in Malaysia or abroad. Please read our policy below for more details:

A. Delivery Coverage
We deliver to both Malaysia and international destinations.
For international orders, shipping rates and delivery time frames will vary depending on your location.

B. Delivery Time Frame
Malaysia:

• West Malaysia: 3–5 working days
• East Malaysia: 5–10 working days

International:

• Estimated delivery time: 7–21 working days, depending on the destination and courier service. (Delays may occur due to customs processing or peak seasons.)

C. Shipping Fee
Malaysia:

• West Malaysia: RM6 flat rate (FREE shipping for orders above RM100)
• East Malaysia: RM15 flat rate

International:

• Shipping fees are calculated at checkout based on destination, weight, and courier service.
• Customs duties or import taxes (if any) are the responsibility of the recipient.

D. Order Processing

• Orders are processed within 1–2 working days upon successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.

E. Tracking Your Order
Once your order has been shipped, you will receive a tracking number SMS. You may track your parcel on the respective courier’s website.

F. Failed Deliveries / Return to Sender
If a delivery fails due to incorrect address or unavailability of recipient, the parcel may be returned to us. A re-delivery fee will apply. For international returns, additional fees may be charged.

Need Help?
If you have any questions about your order or shipping options, feel free to reach out:
📧 [email protected]
📞/ 603 – 80601816