At Better, your satisfaction is important to us. If there’s an issue with your order, we’re here to make things right — whether through a return, exchange, or refund.

1. Return & Exchange Eligibility
We accept return and exchange requests under the following conditions:

• The item received is damaged, defective, or incorrect
• The product is unused, unopened, and in its original packaging
• The request is made within 7 days of receiving your order

For hygiene and safety reasons, opened or used products are not eligible for return or exchange unless proven to be defective.

2. Exchange Policy
In most cases, we’re happy to arrange an exchange for the same item or a suitable alternative (subject to availability). This allows you to receive a replacement product quickly and conveniently.

3. Refund Policy
If an exchange is not possible, we will issue a refund to your original payment method.
Refunds are processed within 7–14 business days after the returned item is received and inspected.

4. How to Request a Return or Exchange
To begin the process:

• Contact us at [email protected] or whatsapp us at 603 – 80601816
• Provide your order number, clear photos of the product, and reason for return or exchange
• Our team will respond within 2–3 business days with next steps

5. Return Shipping

• If the issue is due to our error (e.g., wrong, damaged, or defective item), we’ll cover the return shipping cost
• For other reasons, return shipping will be borne by the customer

6. Non-Returnable Items
We are unable to accept returns or exchanges for:

• Items not purchased from our official website
• Products returned after 7 days
• Opened or used items (unless faulty)
• Promotional or clearance items

7. Questions?
Our customer care team is ready to help
📧 [email protected]
📞/ 603 – 80601816